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Call us on
01489 788180

Terms of Use


Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below.

1.      Prices, description and availability of goods

1.1.  All prices are shown in GBP (Pounds Sterling).

1.2.  All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.

1.3.  Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.

1.4.  In particular, despite our best efforts, a small number of the items displayed on our site may be mispriced.

1.5.  Colours may vary slightly from those shown on the website due to the limitations of internet technology.

1.6.  According to availability, we reserve the right to substitute items in our baby gifts for others of equal or greater value.

1.7.  No contract exists between you and the bump company until we accept the order by taking payment for the goods.

1.8.  We maintain the right to decline orders without giving an explanation.

2.      Payment methods

2.1.  We accept payment via the internet, telephone or cheque. Payment must be made in GBP.

2.2.  We accept Visa, Mastercard, Maestro and Switch.

2.3.  If you would prefer to place your order by phone please call 01489 788180 Monday to Friday between 9.30am and 5pm.

2.4.  If paying by cheque please make it payable to the bump company and enclose details of the item(s) purchased and your name and address and/or those of the gift recipient. Please post to: the bump company, 4 Stowe Close, Hedge End, Southampton, SO30 2RS.

2.5.  Once your cheque has cleared (usually this takes 5 working days) we will dispatch your gift.

3.      Delivery

3.1.  Your shopping basket displays the goods you have purchased and an indication of the delivery timescale.

3.2.  We will notify you if your goods are not able to be dispatched within this timescale, e.g. some ‘made to order’ goods may take longer. Shipping times may vary and are shown depending on the shipping destination and the delivery service selected.

3.3.  Any delivery times quoted are estimates, based on availability and normal delivery time in working days.

3.4.  Please note that there are some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

4.      Cancellation and returns

4.1.  We want you to be satisfied every time you shop with us. If you're not fully happy with your purchase, you can cancel your order and return the goods to us within 7 working days of receipt for a full refund or exchange.

4.2.  It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. Please contact us at info@thebumpcompany.co.uk or call us on 01489 788180 to let us know that you will be returning your order. Please return your goods in the same condition you received them with all the tags still attached. Please let us know the reason for your return as your feedback is very important to us.

4.3.  Post your item to the bump company, 4 Stowe Close, Hedge End, Southampton SO30 2RS.

4.4.  Please note that we can't refund return postage unless the item is faulty in which case we will offer you a full refund including the cost of return postage. Please obtain a free certificate of posting from the Post Office, as we cannot accept responsibility for parcels lost in transit. You may wish to send the items recorded delivery.

4.5.  Please ensure you have sufficient insurance cover as standard postal services only include compensation for items up to £36 in value. You will receive your refund within 30 days of contacting us.

4.6.  We will not accept return of fresh foods such as cakes, cookies or cupcakes or personalised items.

4.7.  The terms and conditions in this paragraph do not affect your statutory rights and are in addition to your statutory rights.

5.      Privacy

5.1.  Our privacy policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

5.2.  Here at the bump company we are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

5.3.  We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.  At no time will we provide any information about you to third parties.  We will not email you in the future unless you have given us your consent.

5.4.  If you don’t sign up for our Bump Club newsletter we will only send you emails about your order.

5.5.  If you sign up for our Bump Club newsletter we will send you emails about new and existing products and services from time to time.  If you no longer want to receive the newsletter, email us the word “unsubscribe” and we will stop sending things to you.

5.6.  The type of information we will collect about you includes: your name, address, telephone number, email address and your credit/debit card details.  We never pass your credit card details onto anyone, and they are not stored on our website.

5.7.  We use technology to track the patterns of behaviour of our visitors.  This includes the use of a ‘cookie’ which would be stored on your browser.  You can usually modify your browser to prevent this happening.  If you have any questions or comments about privacy, you should email us at info@thebumpcompany.co.uk .

6.      Security

6.1.  Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software.  Your browser will go into secure mode as soon as you click to go into the checkout or as soon as you login. You can check that you are shopping in a secure environment by looking for the locked padlock icon at the bottom of your browser screen.

6.2.  If you have questions or worries regarding our credit card security policies, please mail info@thebumpcompany.co.uk

7.      Copyright

7.1.  All designs, text, photographs, graphics and their selection and arrangement on this site are the intellectual property of the bump company or its content providers.  Any use of materials on this site without the prior written consent of the bump company is strictly prohibited.

8.      Disclaimer

8.1.  While we do all we can to ensure that the information on this website is accurate and up to date, we do not give any representation or warranty as to its accuracy or completeness and will not be responsible for any errors or omissions. While we take all reasonable steps to ensure a fast and reliable service, the bump company does not guarantee that your use of this website will be interruption or error-free and will not be responsible for any disruption, loss or corruption of any material in transit, or loss or corruption of material or data when downloaded onto any computer system.

8.2.  Our web site may contain web links. These links may connect you to sites of other organisations which are not our responsibility.  We have no control over any of the information you can access via other web sites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of the bump company.

9.      Legals

9.1.  The contract will be governed by the laws of England and Wales and by agreeing to purchase goods from us you agree to submit to the exclusive jurisdiction of the English courts, even if you are making your order from outside of England and Wales, or the goods are to be sent outside of England and Wales. 

Thank you so much – we have received it and it is absolutely beautiful! Very happy with the bouquet.